Shipping Policy

Our shipping rates are detailed below. However, for a quick way to see what it will cost to ship your order, simply add the item/s you are interested to your shopping cart. Then click on View Cart and you will see at the bottom of the cart page a handy estimator which provides the shipping cost you can expect to pay when you complete the checkout process. You don’t need to log in or register to be able to see the shipping estimate.

SHIPPING INFORMATION FOR AUSTRALIAN ORDERS.

Most orders will be dispatched from our warehouse within 24 to 48 hours of the order being placed (and sometimes even the same day you place the order). If there is a delay in the products you have ordered we will advise you as soon as possible via email and we will continue to keep you informed on the order progress.Orders for Australian customers are dispatched via Australia Post’s eParcel service or via courier. All methods provide tracking information for your parcel and by default also require a signature on delivery.

Delivery time will depend on where you are, in relation to our warehouses as we are based in Townsville & Ipswich Queensland. The following are estimated delivery times once your order has been fulfilled and left one of our warehouses. These are only estimates and are dependent on mail/ courier services in your area.

Local Brisbane & Townsville Area: 1-2 business days

South East Queensland: 2-3 business days

Darling Downs & Burnett Area: 3-4 business days

North & West Queensland: 3-4 business days

Sydney: 2-3 business days

Northern Rivers & Central Coast – New South Wales: 3-4 business days

Western New South Wales & ACT: 4-5 business days

Melbourne: 2-3 business days

Victoria: 4-5 business days

South Australia: 4-5 business days

Tasmania: up to 7 business days

Western Australia: up to 10 business days

Northern Territory: up to 10 business days

Shipping charges are determined by the total weight of your order. Please refer to the following for the applicable shipping rates:

Weight of order Price Destination
0-1kg $ 9.90 incl. GST per order Anywhere in Australia
1kg-3kg $12.10 incl. GST per order Anywhere in Australia
3kg-5kg $16.50 incl. GST per order Anywhere in Australia
Over 5kg $16.50 incl. GST per order flat rate + per kilogram rate of $1.10 per kilogram incl. GST.
Free Shipping to anywhere within Australia for orders over $110 incl. GST and under 3kg.

Pick-up or Collection is also available for Australian customers from our Townsville or Ipswich, Queensland warehouses. Please select “Collect” as the shipping method during the normal online checkout process if you would like to do this. There are no shipping or handling fees payable for “Collect” orders. Please note orders for collection are processed as part of our normal order processing queue and do not receive priority over other orders. We will contact you once your order has been assembled and is ready for collection. Orders cannot be collected prior to you receiving notification from us that the order is ready to collect. Additional items cannot be added to orders upon collection and please note our warehouse is a mailing/dispatch facility only and cannot accommodate browsing. We do not accept cash or cheques upon collection. All orders must be paid for in full prior to the order being made available for collection.

Product shipping weights may be different to the net weight of an individual products contents. Shipping weight includes the net weight of the product and any associated packing material such as boxes, plastic containers, void fill etc.

The total shipping charge will be displayed at checkout prior to you submitting any payment information.